Refund policy

Returns or Exchanges are handled on a case by case basis. I am always happy to work with you to help fix any issues you may have our handmade item, however, please keep in mind that Lefranceshandmade is a small business. :) We will try our best!

Please email Lefranceshandmade@gmail.com within 1 week of receipt. If a return is accepted, the yarn must be in its original packaging, and unused with the tie intact. Refunds will be issued, minus original shipping charges, after the yarn has been received. 

Exchanges will be accepted if the item is available, however, due to the constant change in yarn inventory, this may be difficult to achieve. 

Custom Colors

I'm not able to dye custom colorways at this time. 

If you have any other questions, please email us at Lefranceshandmade@gmail.com